Senior Director - Customer Advocacy and Insights

Position Overview Zeta is seeking a Sr Director of Customer Advocacy and Insights to lead our Customer Advisory Board (CAB) and Voice of Customer (VoC) programs—turning strong customer relationships into true partnerships, and creating opportunities for customers to share their success. As a key point of connection for customer feedback, you’ll make it easy for customers to engage with Zeta—whether that’s shaping what we build or partnering with us on stories, references, and co-marketing opportunities. You’ll build and run a scalable Voice of Customer program—bringing structure to how we listen, from our CAB and feedback channels to beta programs and follow-up.…