Partner Success Specialist
mid
via Ashby
About this role
THE ROLE
Ziina is hiring a Partner Success Specialist to scale our relationship-led business customers experience. You'll own white-glove engagement for our highest-value (VIP) merchants - building context fast, navigating complexity, resolving escalations with confidence, and feeding high-quality signals back to product to shape what we build next. We already have a strong playbook - this is a role for someone who can help scale it to the next level, while thriving in the parts that can't be scripted: edge cases, ambiguity, and high expectations.
Our operating model is AI-assisted but human-led. This hire is critical to scaling Partner Success without losing the trust, continuity and care that define the experience today.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: segment, metabase, teams, lever
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
segmentmetabaseteamslever