Senior Customer Experience Partner, Operations
United Statesonsitesenior$91K – $114K
via Greenhouse
About this role
Demonstrates strong operational rigor with a data-driven approach to execution, holding teams accountable to performance standards while adapting tactically to shifting priorities and business needs. Experienced in CX operations and BPO partner management, with hands-on expertise in contact center analytics including SLA, AHT, and occupancy metrics, and a proven track record of driving successful change execution. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip We are seeking a high-energy, results-driven Senior Customer Experience Partner to lead key programs within our Customer Experience Operations team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: render, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in United States. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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