Billing Support Manager
Denver (CO)onsitemanager$98K – $226K
Posted today · via Workday
About this role
What You Can Expect As a Billing Support Manager at Zoom, you will lead a global customer support team committed to delivering consistent, high-quality billing service across every customer segment. You will develop your team through coaching and structured performance management, while driving operational excellence through data analysis, cross-functional partnership, and continuous process improvement. This role reports to the Head of Billing Support and carries direct responsibility for frontline billing agents. About the Team The Customer Support and Billing team is a global organization delivering around-the-clock support to Zoom customers and partners, from small business to Premier Services.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: zoom, salesforce
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Denver (CO). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
zoomsalesforce