Head of Customer Success, APAC
Singapore (SGP)onsitedirector
Posted today · via Workday
About this role
What You Can Expect As Head of Customer Success, APAC, you will lead regional CS operations across Asia-Pacific, owning revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR. Reporting into our global Customer Success organization, you will build and develop a team of CS leaders and CSMs across multiple APAC markets, bridging regional execution with global strategy. You will partner cross-functionally with Sales, Renewals, CX Ops, and Product to drive measurable improvements to GRR and customer outcomes, bringing both strategic vision and executional discipline to the region.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Singapore (SGP). We weight your proximity and willingness to relocate.
Score yourself on this role.
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