Technical Support Engineer
Bangalore (IND)onsitemid
Posted today · via Workday
About this role
What You Can Expect As a Tech Support Engineer at Zoom, you will serve as a primary point of contact for end-users and business customers, delivering timely technical assistance across Zoom's full product suite. You will develop hands-on expertise in SIP/VoIP and Contact Center technologies while building the diagnostic and problem-solving skills that form the foundation of a strong technical support career. Working across global shifts and multiple communication channels, you will make a direct impact on customer satisfaction through clear communication, disciplined follow-through, and genuine care for resolution quality. This role involves shift rotation across APAC, EMEA, and US Eastern time zones to support our global customer base.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams, zoom, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bangalore (IND). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rteamszoomsalesforce