Technical Support Engineer (Tokyo Based)
Tokyo 23 wardsonsitemid
via Workday
About this role
Technical Support Engineer What you can expect You will provide expert technical support for Zoom's cloud collaboration platform, resolving complex customer issues across connectivity, audio, video, and software performance. You will troubleshoot problems through multiple channels while collaborating with Engineering and Product teams to escalate critical cases. You will directly impact customer success by ensuring seamless communication experiences for enterprise clients. You will be based in Tokyo and report to the local Japan technical support manager. About the Team We deliver world-class technical support for Zoom's enterprise customers across Japan. Our team combines senior specialists who collaborate closely to solve complex technical challenges.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, zoom
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Tokyo 23 wards. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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