Staff Software Engineer
San Jose (CA)onsitestaff
via Workday
About this role
What you can expect Zoom is looking for an innovative and skilled Staff Software Engineer to join our Zoom Virtual Agent (ZVA) team. The focus will be on improving the quality, reliability, and performance of Zoom's AI-powered virtual agent - an intelligent system that autonomously resolves customer inquiries before escalating to a human agent. About the Team The Zoom Virtual Agent team is committed to transforming customer experience through AI-driven automation. We are passionate about building intelligent, production-grade systems that handle real customer interactions at scale - reducing the need for human escalation and delivering faster, more accurate resolutions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, zoom
2
Level fit
This role is staff-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in San Jose (CA). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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