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407 ETR Concession Company

Manager, Customer Operations

Woodbridgeonsitemanager$90K – $125K

Posted 4w ago · via Workday

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About this role

Title: Manager, Customer Operations Department: Customer Operations Location: 6300 Steeles Ave West, Woodbridge Total Potential Compensation: $90,000 - $125,000 Position Summary The Manager, Customer Operations is responsible for leading customer-focused operational strategies that enhance service delivery, improve the overall customer experience, and support employee engagement. This role identifies inefficiencies, recommends process improvements, and leads initiatives that drive continuous improvement across customer touchpoints. The Manager also plays a key role in coaching and developing direct reports, supporting change management activities, and ensuring the team is equipped to meet departmental targets, KPIs, and evolving customer needs.…

Read the full description on 407 ETR Concession Company's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams, salesforce

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Woodbridge. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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