Problem & Service Delivery Manager

Londononsitemanager

Posted yesterday · via Workable

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About this role

The Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions are progressed, and ticket quality is monitored and improved. The role works closely with engineers, team leads, managers, service delivery, clients and senior stakeholders to strengthen operational discipline, improve the quality of updates and documentation, and ensure tickets are managed effectively from identification through to resolution, the sucessfull candidate will be based onsite with our customer located in London.…

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Location fit

This role is based in London. We weight your proximity and willingness to relocate.

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