Software Support Engineer (Backline)
Remote Based - USRemote (US)mid$75K – $80K
via Greenhouse
About this role
Please note: This is a remote role; however, candidates must currently reside in the United States and be legally authorized to work in the U.S. at the time of application.
ABOUT THE ROLE
SPECIFIC RESPONSIBILITIES
Serve as the primary escalation point for unresolved cases from the Frontline team.
Reproduce complex issues within sandbox or test environments to determine root cause.
Conduct detailed log analysis, API tracing, and SQL-level data validation.
Identify software defects and collaborate directly with Product Management & Engineering on debugging, verification, and fix validation.
Partner with CloudOps to diagnose infrastructure, performance, or integration issues.
Provide mentorship and technical guidance to Frontline Engineers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: javascript, python, c#, sql, less…
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
javascriptpythonc#sqllessrestawsazureteams