Senior Client Retention Specialist
United Statesremotesenior
Posted 5mo ago · via Workable
About this role
The Seat You own the most commercially sensitive client relationships in the business. The ones where trust is fragile, stakes are high, and the wrong move costs more than a contract — it costs the relationship. This is not a support role. It is not a processing role. It is a senior commercial seat for someone who can walk into a difficult conversation, diagnose what's actually broken, and turn a client who is ready to walk into one who stays, re-engages, and expands. In the early weeks you will be close to the ground — learning the client base, understanding the patterns, and making sure nothing falls through. That proximity is the input. The retention outcomes you drive from it are the job. You report into senior leadership. You own the cases. You own the outcomes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible. We factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams