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Aquafinance

Customer Experience Specialist

Remote - United Statesremotemid

Posted 6 days ago · via Workday

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About this role

The Customer Experience Specialist is responsible for delivering an exceptional customer experience by handling incoming and outbound customer communications and providing timely, accurate, and professional resolution to customer inquiries, requests, concerns, and complaints. This role serves as a key point of contact for customers and dealers, ensuring a positive experience throughout the life of the loan. ** Schedule: Monday through Friday, 12:30 p.m. to 9:00 p.m. CST. Rotating Saturdays required. ​** Essential Functions Answer incoming calls from customers and dealers in a professional, courteous, and efficient manner. Provide single-call resolution whenever possible by researching and resolving customer inquiries and concerns.…

Read the full description on Aquafinance's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: monday, workday

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayworkday

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