Director, Collections Decision Science & Strategy

The Director, Collections Decision Science & Strategy leads the design, deployment, optimization, and governance of predictive decisioning strategies supporting outbound collections operations across dialer, SMS, email, and digital engagement channels. This role combines advanced analytics, operational strategy, and production decisioning platform ownership to drive recovery performance, customer experience, and regulatory compliance. This leader is responsible for developing and operationalizing predictive models and decision logic within collections platforms such as Pega Collections, Debt Manager, and dialer orchestration systems.…