Resolution Specialist
Remote - United Statesremotemid
Posted 1w ago · via Workday
About this role
The Resolution Specialist is responsible for monitoring, tracking, researching, and responding to borrower complaints received through non-regulatory channels. Additionally, the Specialist is responsible for one-call resolution on complaint calls that come in through the queue. The Resolution team is responsible for 2nd level support to assist agents with supervisor calls and answering questions and serves as the internal contact for complaint resolution. ** Schedule: This position works Monday through Friday from 12:30 p.m. to 9:00 p.m. CST and includes rotating Saturday shifts.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
monday
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