Lifecycle Marketing Manager - Welcome and Onboarding

As our Lifecycle Marketing Manager, Welcome and Onboarding, you own the most decisive stretch of the customer relationship: a new customer’s first 90 days. This is the window that turns a brand-new install into a confident, loyal Armstrong customer, and it is where the white-glove promise made during the sale either comes to life or quietly breaks. You make sure every new customer feels cared for across every channel, from their first welcome message to their first bill, and you build the experience that makes them want to stay. What You’ll Do: Own the First 90 Days: Own the welcome journey from install through a new customer’s first bill, the zero-to-90-day window that decides whether they become a loyal Armstrong customer, and continuously optimize it over time.…