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Astound

Centralized Account Manager

TX-Remoteremotemanager$50K – $55K

Posted 5 days ago · via Workday

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About this role

A Day in the Life of the Centralized Account Manager: The Centralized Account Manager (CAM) is responsible for assisting the Business Solutions Team and supporting contracted customers. Ensures a first class service experience across all Astound markets. Support all Direct and Indirect Sales teams with serviceability requests and proposal management. Responsible for customer satisfaction by resolving billing, service, and product issues directly or coordinating resolution with internal groups. Engage operational teams to define and assess metrics and ensure customer service levels are met. Assist in the management and execution of commission plans of indirect agent members across Business Solutions markets. Enhance and educate customers on brand and service capabilities.…

Read the full description on Astound's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: fiber, teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

fiberteams

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