FEP Operations Program Specialist

This position supports the vendor relationship, daily operations, and delivery of member benefits. This position collects, maintains, and resolves issues, shares program operational and performance data, supports timely resolution of inquiries, communication development, process documentation, reporting, implementation, compliance, and audit activities in support of and in compliance with the applicable policies and regulations. Account and Operations support ensures timely resolution of member inquiries from various sources. It identifies and communicates performance and compliance risks to leadership, reviews regular reports to address issues, and manages communication requests and system updates in compliance with applicable standards.…