Senior Customer Success Manager

Arlingtononsitemanager

Posted 3 days ago · via Workday

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About this role

Manages customer engagement and account success activities to drive adoption, utilization, engagement, retention, and growth. Develops scalable digital customer success programs, onboarding journeys, customer education initiatives, and automated engagement campaigns. Uses customer data, product telemetry, behavioral analytics, and integrated platforms (CRM, LMS, product analytics) to identify opportunities, personalize experiences, measure program effectiveness, and optimize customer outcomes. Partners cross-functionally with Customer Success, Product, Engineering, Marketing, Analytics, and Sales to translate customer needs into technical requirements, workflows, integrations, and automation.…

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Domain experience

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Recency

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Location fit

This role is based in Arlington. We weight your proximity and willingness to relocate.

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