Director of CX Strategy and Portfolio Management
Walthamonsitedirector$195K – $255K
via Workday
About this role
About the Role As our organization scales, we are fundamentally transforming how we deliver value to our customers. Introducing our advanced robots into dynamic, unstructured environments requires a seamless, enterprise-grade support ecosystem. Reporting directly to the VP of Customer Experience, the Director of CX Strategy and Portfolio Management will pioneer our shift to treating Customer Experience (CX) as a formalized product. In this role, you will own the strategic roadmap and manage a complex portfolio of initiatives designed to mature the entire CX lifecycle from onboarding and deployment through service, and support.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, salesforce
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Waltham. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamssalesforce
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