(Senior)Customer Service Advisor (Call Centre)

Responsibilities Handle enquiries through phone, email and LiveChat, delivering high-quality, one-stop support to VIP customers in a professional and timely manner Address members’ benefit and claims enquiries effectively while maintaining service quality Maintain customer relationships through courtesy calls and proactive follow-up to enhance customer satisfaction Resolve and investigate complex enquiries and complaints in a responsive, customer-focused and solution-oriented manner, minimising potential impact on customer experience Work closely with internal stakeholders to resolve enquiries and provide timely updates to members and business partners Requirements Bachelor’s degree or above Valid IA license (General Insurance), passing IIQE exam (Paper 1 and 2) or other relevant qualifica…