Team Leader , Operations

IND Mumbai - Symphony IT Park - Mumbai02onsite

Posted today · via Workday

See if I'm a fit →Tailor my resume for this role →Apply on Workday ↗

About this role

Job Title: Team Leader , Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities Operations & Floor Management · Oversee daily operations of the health insurance telesales floor to ensure high call connectivity, low drop rates, and optimal agent utilization. · Monitor real-time queue metrics, call flows, and conversion dashboards to meet daily, weekly, and monthly sales quotas. · Manage dialer infrastructure, CRM routing, and lead-allocation rules in partnership with the IT and tech support teams.…

Read the full description on ByteDance's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql, teams, salesforce

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in IND Mumbai - Symphony IT Park - Mumbai02. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlteamssalesforce

More at ByteDance

See all open jobs at ByteDance →