Customer Relation (B2B)

We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries . We are looking for a proactive and customer-focused Customer Relation (B2B) to manage corporate client relationships, deliver excellent customer support, and drive customer satisfaction, retention, and long-term relationships. Key Responsibilities Serve as the primary point of contact for assigned B2B clients , handling customer inquiries and service requests through inbound calls, outbound calls, and email correspondence. Provide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests. Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming .…