Customer Success Officer/Retention Specialist

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Senior Customer Success Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Summary The Customer Success Officer is responsible for maintaining strong customer relationships, preventing customer cancellations, and implementing effective retention strategies through both virtual and face-to-face customer engagement. Key Responsibilities Conduct virtual and face-to-face retention activities with customers who are considering cancellation, non-renewal, or discontinuation of services.…