CRM Build Manager

Chip is building the UK's most personal digital wealth manager. Achieving that means building the most personalised lifecycle experience possible — communications that meet customers at the right moment across onboarding, activation, balance growth, and cross-sell. Alongside this sits a parallel obligation: maintaining Chip's standing with the FCA, FSCS, and other regulatory bodies through reliable incident and service communications. Your focus is best-in-class execution. You're accountable for building every message, campaign, and automation to a high standard – planning and stress-testing the logic behind what gets sent to a user and when, and making sure that everything that reaches a customer is compliant, on brand, and optimised for deliverability and customer experience.…