IT Customer Service Manager (Europe, MEA)
Glasgowhybridmanager
Posted yesterday · via Workday
About this role
Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a consistent, customer-focused service that supports the firm's strategic goals. Essential Skills & Experience Leadership & People Management Proven experience leading, developing and retaining high-performing customer service teams.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Glasgow. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included