Patient Connection Manager

Role Overview The Patient Connection Manager oversees the Patient Connection team, playing a vital role in creating and delivering a 'best in class' patient experience. As the manager, you will ensure smooth team operations and effective collaboration. Your success in this role will be measured by the overall performance of your team and the quality of patient interactions. Responsibilities Daily Operations Management: Oversee the daily operations of the Patient Connection team, including: Providing data and reports for administrative supervision. Tracking referrals and working lists, ensuring same-day/next-day outreach on all new referrals and adhering to follow up call attempts to optimize conversion. Triage incoming referrals and handle urgent or risk-flagged cases.…