ITSM Incident & Problem Manager
Puneonsitemanager
via Greenhouse
About this role
Tech Operations (ITIL) Analyst
at Convera
Pune- WFH
We are establishing a Global Command Center responsible for 24×7 operational oversight, service availability, and incident leadership across the organization. The Incident Manager plays a critical role in protecting service reliability, enforcing ITSM discipline, and ensuring consistent operational outcomes. This role goes beyond reactive incident handling. The Incident Manager is accountable for service health, availability, reliability KPIs, and the end-to-end execution of Incident and Problem Management practices, while serving as the primary interface between technology teams, business stakeholders, and executive leadership during incidents.
Core Objectives of the Role:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: datadog, pagerduty, grafana, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pune. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
datadogpagerdutygrafanateams
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