Senior Specialist / Service Delivery Manager
Santa Anaonsitemanager
via Greenhouse
About this role
The Senior Specialist / Service Delivery Manager is responsible for end-to-end service delivery outcomes across assigned customers, portfolios, queues, or regions. This role ensures consistent, high-quality, and data-driven service delivery aligned to agreed SLAs and KPIs. Acting as the operational service owner and a senior escalation point, the role partners cross‑functionally with Operations, Sales and Product & Technology teams to translate insights into sustainable operational improvements. The role also provides coaching, quality assurance, and subject matter expertise to support continuous improvement and service excellence within the Customer Care team.
Key Responsibilities
Service Delivery Ownership & Execution…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, monday, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Santa Ana. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rmondayteams
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