Product Support Manager
manager
via Ashby
About this role
Product Support Manager
Role Summary:
We are looking for a Product Support Manager to own the ongoing support, stability and continuous improvement of our digital products and applications.
This role sits between operations, engineering, and stakeholders, ensuring issues are effectively managed, communicated, and resolved. You will be responsible for maintaining a high-quality support experience, coordinating across teams and driving timely resolution of incidents and defects.
You will need the ability to thrive in fast-paced environments, be organised and enjoy bringing structure and clarity to complex problems. You will need to be comfortable discussing technical issues with engineers and providing updates to business stakeholders and clients.
Responsibilities:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: python, c#, react, next.js, .net…
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
pythonc#reactnext.js.netpostgresqlmongodbelasticsearchazuregoogle clouddockergitjiraconfluenceteams