Associate Director, AI Performance & Operations
Remote USARemote (US)director$158K – $215K
Posted 3 days ago · via Workday
About this role
Job Description A bit about this role: Devoted Health engages in millions of member interactions every year through a frontline organization of team members and AI agents spanning Member Service, Specialty Care Coordination, and Member Outreach, Sales and more. The quality of those interactions is the mission. Every call, every outreach, every touchpoint is a moment where we either earn or lose a member's trust. Getting this right at scale requires a fundamentally new approach. You will build AI systems that monitor the quality of every member interaction and turn those signals into coaching and feedback that elevates both frontline team performance and frontline AI agent performance.…
Read the full description on Devoted Health Services's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams, outreach
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teamsoutreach
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