Client Experience Product & Operations Lead
senior
via Ashby
About this role
FOUNDING CLIENT EXPERIENCE PRODUCT & OPERATIONS LEAD
THE ROLE
As a Client Experience Product & Operations Lead, you'll own how Emora's families experience care, from first booking through ongoing treatment. This is a hands-on build-and-run role: you’ll step into the hardest client problems yourself, identify what is breaking, and then build the systems, product improvements, automation, and team practices that prevent those problems from recurring at scale.
At Emora, retention is growth: families who stay past the first few sessions drive the business, and many who leave do so after one bad early experience. Your job is to make those moments show the care and build trust.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: less, teams, split
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lessteamssplit