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Epay, A Euronet Worldwide Companyepay SV

Customer Relationship MAnagement- Service Matter Expert

Antiguo Cuscatlanonsite

Posted yesterday · via Workable

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About this role

We invite you to apply for this exciting growth opportunity. We are seeking a Customer Relationship Management – Service Matter Expert (CRM-SME) . Main Responsibilities Administer and support daily activities related to the continuous use of the Oracle Service Cloud console. Contribute to the proactive optimization of the application, including system health monitoring and improvements. Maintain ePay’s knowledge base (create, update, audit, and clean as needed). Improve customer service procedures, policies, and organizational standards. Manage Oracle Service Cloud site configurations. Analyze statistics and other data to assess service performance levels. Participate in product update meetings and weekly operational meetings as needed.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: php, sql, html, css

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Antiguo Cuscatlan. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

phpsqlhtmlcss

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