EQL TechGrowth, GTM & Sales

Customer Success Manager - Enterprise AI SaaS (Remote, US)

United Statesremotemanager

Posted 1mo ago · via Workable

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About this role

WaterOne.AI is hiring its founding Customer Success Manager (CSM) - a remote (US) role owning a portfolio of Fortune 500 and enterprise customers, reporting directly to the CEO. You will drive onboarding, adoption, retention, renewals and expansion across enterprise accounts, and use AI tools daily to build the workflows behind it. This role is not only for career CS people. It fits experienced customer success managers - and equally management consultants, forward-deployed engineers, solutions consultants, technical account managers, and former product managers who want deep customer ownership at an early-stage AI company. About WaterOne.AI WaterOne.AI builds AI-powered market intelligence and workflow solutions for infrastructure-focused companies.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: claude, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

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