Guest Recovery Controller

Abu Dhabionsite

Posted 2 days ago · via Smartrecruiters

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About this role

Shape the Journey When It Matters Most At Etihad , every journey matters. As a Guest Recovery Controller , you'll play a vital role in keeping our operation running smoothly during disruptions, ensuring guests reach their destinations with minimal impact while supporting the integrity of our network. Working in a fast-paced 24/7 environment, you'll make real-time decisions, coordinate with teams across the network, and deliver effective recovery solutions that balance guest experience with operational and commercial priorities. Key Responsibilities Manage passenger re-accommodation during flight disruptions, minimizing guest impact while considering operational and cost implications. Assess the network impact of delays and support decisions that optimize connections and schedule recovery.…

Read the full description on Etihadairways5's site →

What we'd score you on

reqspace match rubric

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Skills match

For this role: teams

Level fit

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Domain experience

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Recency

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Location fit

This role is based in Abu Dhabi. We weight your proximity and willingness to relocate.

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