Inflight Procedures Controller

Exceptional service is designed, not improvised. As Inflight Procedures Controller, you will help shape how the Etihad guest experience is conceived, tested and brought to life onboard, translating service concepts into procedures that work seamlessly across the network. The successful candidate will be a hospitality professional who combines creative thinking with operational insight, and who is driven to design experiences that guests remember. Key Responsibilities Translate service development projects into operationally feasible and efficient service procedures that deliver the intended guest experience, while continuously refining existing procedures. Develop and maintain service manuals and supporting reference materials, ensuring accuracy and consistency across all channels.…