Special Assistance Team Manager

Synopsis The position is responsible for developing and maintaining Etihad Airways Special Assistance and humanitarian response capability, ensuring readiness to support passengers, families and employees affected by mass disruption, major incident or crisis. The role develops strategy, operational plans, procedures and training standards; manages SAT recruitment, training, exercising and readiness; and ensures alignment with applicable regulatory requirements and recognised international family assistance practices. The position is responsible for developing Special Assistance capability at the AUH Hub and outstations, including training relevant station management and evaluating external emergency response providers and mutual assistance arrangements.…