Service Recovery Agent

Abu Dhabionsite

Posted today · via Smartrecruiters

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About this role

Synopsis Are you ready to make a real difference in customer service? If you have 2+ years of customer service experience and meet our essential competencies, we invite you to take on these key responsibilities. Our Service Recovery Agent is responsible for handling customer escalations, managing service recovery cases, and performing critical back-office activities within the 24/7 Service Recovery Desk. This role serves as the primary operational point of contact for escalated customer matters, taking ownership of cases from initial receipt through to final resolution and closure.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Abu Dhabi. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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