SM Customer Process Optm &Digitalization

Abu Dhabionsite

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About this role

Synopsis To drive end-to-end optimization, automation, and digital transformation of customer-facing and backend operational processes across Guest Support, Disruption, Relations and Guest Delivery. The role will work in close partnership with Senior Managers across Guest Delivery to streamline workflows, enhance guest experience, and introduce scalable digital solutions that improve efficiency, compliance, and responsiveness. Accountabilities Identify and re-engineer inefficient guest-facing and internal operational processes using digital tools and lean principles. Lead automation and optimization initiatives in coordination with DTI, ensuring alignment with customer experience and service recovery strategies.…

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What we'd score you on

reqspace match rubric

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Skills match

For this role: sigma, teams

Level fit

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Domain experience

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Recency

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Location fit

This role is based in Abu Dhabi. We weight your proximity and willingness to relocate.

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Skills in this role

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