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EverlawCustomer Experience

Senior Customer Success Manager (Strategic Legal)

Oaklandonsitemanager$157K – $199K

via Greenhouse

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About this role

As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You’ll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you’ll demonstrate credibility, reliability, and a consultative approach—ensuring customer success, driving adoption, and delivering measurable results.…

Read the full description on Everlaw's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: segment

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Oakland. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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