IT Support Manager

Bodminonsitemanager

Posted 93mo ago · via Smartrecruiters

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About this role

Main Purpose of Job The Support Manager heads up and manages a collaborative team of 1 st and 2 nd Line Support Desk operatives within the Service Centre Group, which operates in an ITIL environment to meet the GPSoC, NHS Wales, private practice and Channel Islands service agreements to deliver an excellent customer experience. The post holder is responsible for incident management, problem management and part of the change management release group. The post holder will ensure that SLAs and team KPIs are met whilst ensuring the day-to-day coaching, training, and support of the team on a continual basis.…

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Location fit

This role is based in Bodmin. We weight your proximity and willingness to relocate.

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