Customer Service Team Leader
Darganonsite
via Personio
About this role
Your mission THE JOB The Customer Service Team Leader will be responsible for leading and supporting a team of Customer Service Advisors to deliver an excellent customer experience and achieve operational performance targets. You will oversee day-to-day team activities, ensuring service levels, quality standards and KPIs are consistently achieved across multiple contact channels. You will play a key role in coaching, motivating and developing colleagues, managing customer escalations and identifying opportunities to improve processes and performance. Working closely with the Customer Service Operations Manager and other Team Leaders, you will help create an inclusive and supportive environment where colleagues feel valued, respected and empowered to develop and perform at their best.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Dargan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams