Technology Support Specialist II

Florida Tech Main Campus Melbourneonsitemid

Posted today · via Workday

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About this role

The Technology Support Specialist is responsible tier 1 and 2 day-to-day operation of the Technology Support Center’s functions and works with student workers to support Florida Tech end-user technology. This specialty covers the delivery of support services including installations, consultations, troubleshooting, user assistance, and training for Florida Tech employees and students. Responsibilties Include : Troubleshoot technical issues and respond to service requests following agreed procedures. Follow ticket escalation procedures for tier III support resolution Ensure that the student support staff have been trained and updated to help support all technology related issues and concerns from end-users. Assists with student technician work schedules.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Florida Tech Main Campus Melbourne. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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