Focus IT RecruitmentInformation Technology

2nd Line Support Engineer

Newport Pagnellonsitemid

Posted 78mo ago · via Smartrecruiters

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About this role

2nd Line support Engineer The Company: Focus IT have the pleasure of working with this WELL established IT Solutions Company. Due to demand they are seeking a 2nd line Technical Support Engineer to complement their existing support team. The Role: The role will be to proactively ensure that all clients receive exceptional Customer service during all contact with the Service Desk, thus ensuring continual exceptional operational service. All support must be performed with minimal business impact on the customer and within agrees service levels. KEY RESPONSIBILITIES: •To handle incoming technical support incidents, requests and changes. •Management of personal call queue, ensuring calls are closed in a timely fashion. •Provide updates and ensure ongoing customer communication is maintained.…

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reqspace match rubric

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Skills match

For this role: teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in Newport Pagnell. We weight your proximity and willingness to relocate.

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