IT Support Level 1

Mexicoremote

Posted 1mo ago · via Workable

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About this role

We are looking for a tech-savvy and customer-oriented IT Support Level 1 professional to provide remote technical support for a U.S.-based organization. This role is ideal for someone with foundational IT knowledge who can troubleshoot common technical issues, manage support tickets, maintain clear documentation, and escalate more complex incidents when necessary. You’ll work in a flexible, collaborative environment where clear communication, initiative, and a willingness to improve existing processes are valued. Duties / Task to perform Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server, and related environments. Support the administration of Microsoft 365 and Google Workspace Enviroment. Perform remote software installation, configuration, and management.…

Read the full description on Freelance Latin America's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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