IT Support Level 2

Maracaiboonsite

Posted 1mo ago · via Workable

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About this role

We are looking for an experienced IT Support Level 2 Specialist to join a structured and collaborative U.S.-based technology services team. This role focuses on centralized monitoring, patch management, and backend technical support using RMM tools, with opportunities to take on client tickets and broader technical responsibilities as you grow in the position. Duties / Task to perform Monitor centralized services and NOC systems to identify and address technical issues. Perform patch management and routine maintenance across managed environments. Provide backend and technical support to the centralized services team. Monitor and independently respond to routine alerts and Level 2 escalations. Support established monitoring and ticketing workflows.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Maracaibo. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

mondayteams

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