ITSM Manager (Swing Shift)
GIA Services Private Limited (Navionsitemanager
Posted today · via Workday
About this role
The ITSM Manager coordinates closely with Infrastructure leadership to ITSM capability and platform maturity. The role supports ITSM strategy, management frameworks and best practices aligned with ITIL principles; directs the ITSM operations team (ITSM Senior Analyst, SACM Engineer and Service Desk leadership); and ensures consistent execution of Incident, Major Incident, Problem, Change and Service Asset Configuration Management (SACM) processes. The role supports the ServiceNow ITSM platform strategy, configuration and platform performance optimization in with ITSM leadership, and drives adoption and process maturity through measurement, continuous improvement and engagement across IT operations, security, applications and the business.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in GIA Services Private Limited (Navi. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at GIA Services
- View →Manager, IT Infrastructure - Day ShiftGIA Services Private Limited (Navi, Mumbai)
- View →Manager, IT Infrastructure - Night ShiftGIA Services Private Limited (Navi, Mumbai)
- View →Sr. Manager, IT Infrastructure - Day ShiftGIA Services Private Limited (Navi, Mumbai)
- View →Manager, IT Infrastructure - Swing ShiftGIA Services Private Limited (Navi, Mumbai)
- View →Storage and Backup Engineer - Swing ShiftGIA Services Private Limited (Navi, Mumbai)
- View →Storage and Backup Engineer - Swing ShiftGIA Services Private Limited (Navi, Mumbai)