ITSM Senior Analyst - Swing Shift

The ITSM Senior Analyst supports the administration of IT Service Management practices with accountability for Incident, Major Incident and Problem Management processes. The Analyst translates ITIL 4 practice guidance into practical processes that run on out-of-the-box ServiceNow enforces that design through evidence and metrics. Working alongside the ServiceNow platform team, the service desk and infrastructure and application counterparts, the role ensures predictability in the detection, communication and resolution of service disruption, and in permanently fixing it.…