Customer Success Manager

Makati Cityonsitemanager

Posted 4mo ago · via Workable

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About this role

We are seeking a Customer Success Manager (CSM) to join our team and help drive customer satisfaction, retention, and growth. As a CSM, you will be responsible for managing the post-sale relationship with customers, ensuring they derive maximum value from our product/service, and ultimately fostering long-term partnerships. You will collaborate with cross-functional teams to deliver exceptional customer experiences and ensure customer goals are met. Requirements Responsibilities Customer Onboarding & Implementation: Lead customers through a smooth onboarding process, ensuring successful product adoption and a positive initial experience. Customer Advocacy: Act as the voice of the customer within the organization, providing feedback and insights to improve the product and service.…

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Location fit

This role is based in Makati City. We weight your proximity and willingness to relocate.

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