Soporte Técnico / Support Engineer (Help Desk L1-L2)

Sucreremotemid

Posted today · via Recruitee

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About this role

Mínimo 18 meses de experiencia en soporte técnico, Service Desk o Help Desk. ✅ Conocimientos en: Soporte a usuarios finales Sistemas operativos Windows Microsoft 365 Instalación y configuración de software Diagnóstico y solución de problemas de hardware y software Conectividad de red y VPN Herramientas de acceso remoto Gestión de tickets e incidencias ✅ Nivel de inglés conversacional e intermedio-avanzado (indispensable). ✅ Persona: Comprometida y responsable Orientada al servicio al cliente Proactiva y organizada Con capacidad para trabajar de forma autónoma Enfocada en la resolución de problemas Requirements Principales responsabilidades 🔹 Brindar soporte técnico de Nivel 1 y Nivel 2 a usuarios finales. 🔹 Diagnosticar y resolver incidencias de hardware, software y conectividad.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Free · no card · written explanation included

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